Refund and Returns Policy - ENC - Beauty and Health Care Products

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Overview

Please note the following terms of use

Acceptance: By using our product, you agree to these terms.
Product Use: Our product is for personal, non-commercial use only.
Intellectual Property: All content and trademarks are our property.
Warranties: We disclaim all warranties, express or implied.
Liability: We’re not liable for damages, except as required by law.
Governing Law: [Your State/Country] law governs these terms.

Our refund and returns policy for ENC range of products lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Policy

Eligibility: Refunds are only available for unopened, unused products.
Refund Process: Contact us within 7 days to initiate the refund process.
Refund Timing: Refunds will be processed within 3-5 business days.
Shipping: Return shipping costs are the customer’s responsibility.
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@encbeautycare.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@encbeautycare.com and send only item under ENC brand to:

12, Jalan Balam, Taman Million 51109 Kuala Lumpur Malaysia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.